Privacy Policy
Clear, transparent, and student-first legal standards governing your orders, study materials, data privacy, and rights on the Vidyaro Store.
Zero Data Selling
We never sell, rent, or lease student numbers or academic records to third-party telemarketers or coaching centers.
DPDP Act Compliant
Built from the ground up to respect the Digital Personal Data Protection Act (DPDP), 2023 and the Indian IT Act, 2000.
PCI-DSS Payments
Payments are routed via Cashfree & PhonePe with 256-bit bank-grade encryption. We never store card or UPI PINs.
Minor Protection
Specialized safety standards and parental consent protocols for students and school learners under 18.
Introduction & Corporate Information
Welcome to the Vidyaro Store (store.vidyaro.com). This official Privacy Policy outlines how Vidyaro Education Private Limited ("Vidyaro", "Company", "we", "our", or "us") collects, processes, stores, and protects personal data obtained from students, parents, educators, and visitors when using our online educational storefront.
Vidyaro Education Private Limited is a registered Indian corporation incorporated under the Companies Act, 2013 (CIN: U85500WB2026PTC288273; GSTIN: 19AAMCV2546D1Z5) with its registered office situated at Unit No. 706, Om Tower, 7th Floor, 32 Chowringhee Road, Park Street, Kolkata – 700071, West Bengal, India.
By accessing the Vidyaro Store, purchasing study modules, downloading digital educational resources, or registering an account, you consent to the information handling practices described in this Privacy Policy.
Student & Customer Information We Collect
We collect only the minimum personal information necessary to deliver educational study materials, generate tax-compliant GST invoices, and provide authenticated access to learning dashboards:
Account & Identity Details
Student or parent name, registered email address, mobile phone number, password hash, and optional academic target (class, semester, or entrance exam).
Shipping & Billing Data
Delivery address, landmark, city, state, and 6-digit PIN code for physical book consignments. State is also used for GST state-code compliance.
Order & Transaction History
Purchased digital books, physical kits, order numbers, transaction IDs, payment status, applied discount coupons, and loyalty wallet coin debits.
Technical & Download Logs
IP address, device type, browser user-agent, and download timestamps used for dynamic anti-piracy DRM watermarking and session validation.
Strict Zero-Sale Guarantee for Student Data
Our Academic Non-Commercialization Pledge
We believe student focus and educational privacy are sacred. Vidyaro does NOT sell, rent, monetize, or trade student telephone numbers, email addresses, or academic performance records to any third-party marketing firms, lead generators, test preparation centers, or private commercial agencies.
Your information is utilized solely to deliver and fulfill your educational purchases, administer customer support, and keep you informed regarding curriculum updates and order delivery status.
How We Use Information
We process your personal information strictly for legitimate educational, operational, and legal purposes:
- Immediate Digital Fulfillment: Generating secure, authorized download tokens to access digital PDF notes, question banks, and learning materials across web and mobile.
- Physical Logistics & Courier Handover: Sharing delivery names, addresses, and recipient contact numbers with certified courier partners (Delhivery, BlueDart, DTDC, India Post via Shipway) solely to effectuate physical parcel delivery.
- Statutory Tax & Accounting Compliance: Generating GST-compliant Tax Invoices in accordance with the Central Goods and Services Tax (CGST) Act and State GST regulations.
- Transactional Notifications: Transmitting automated order confirmations, payment receipts, shipment tracking links, and delivery milestones via WhatsApp, SMS, and Email.
- Dynamic DRM & Anti-Piracy Watermarking: Embedding unobtrusive, encrypted student identifiers (Email/UID) on digital materials to discourage unlawful public re-distribution and protect copyright.
Protection of Minors (Under 18 Years)
Vidyaro takes the security and privacy of young learners with utmost seriousness. In alignment with Section 9 of the Digital Personal Data Protection (DPDP) Act, 2023:
• Parental / Guardian Consent: Students below 18 years of age must browse the store and execute purchases under the supervision and consent of a parent or legal guardian.
• No Behavioral Tracking on Minors: We do not engage in targeted behavioral profiling or tracking designed to exploit or manipulate minors.
• Parental Account Control: Parents or guardians may inspect, amend, or request deletion of their child's registered profile at any time by contacting our Grievance Desk.
Payment Security & Banking Credential Safety
All financial transactions on Vidyaro Store are securely processed through Reserve Bank of India (RBI) authorized payment aggregators—primarily Cashfree Payments India Private Limited and PhonePe.
- PCI-DSS Level 1 Compliance: Payment data is encrypted via TLS 1.3 encryption protocols and processed entirely within secure, audited payment vaults.
- Zero Storage of Sensitive Financials: Vidyaro servers never capture, store, or have access to your Credit/Debit Card numbers, CVV security codes, Net Banking passwords, or UPI MPINs.
- Two-Factor Authentication: All online payments require customer-initiated OTP authentication through your respective banking institution.
Data Storage, Security & Cookies
We employ modern enterprise cloud infrastructure protected by Cloudflare Enterprise DDoS shielding, encrypted PostgreSQL storage clusters, and time-restricted JSON Web Tokens (JWT) for authentication.
Cookies & Local Storage: We use strictly functional first-party cookies necessary to keep you securely authenticated, retain your shopping cart items, and remember your shipping state for checkout. We do not inject invasive cross-site advertising pixels or tracking cookies.
Your Rights Under the DPDP Act, 2023
As a student, parent, or customer, you are entitled to exercise the following legal rights regarding your personal data:
Right to Access & Review
View your full profile, registered details, and complete purchase history via the Profile and Orders tabs.
Right to Correction & Update
Rectify outdated shipping addresses, telephone numbers, or academic information directly in your profile.
Right to Erasure & Deletion
Request permanent deletion of your account and personal identifiers (subject to statutory accounting records retention).
Right to Grievance Redressal
Expedited, time-bound resolution of any privacy disputes via our designated Grievance Officer.
Statutory Grievance Redressal Officer
In accordance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are set out below:
Explore Related Store Policies
Familiarize yourself with your purchase rights, digital licenses, and delivery terms.
Terms & Conditions
Educational study license, anti-piracy DRM & payment terms.
Refund & Returns
7-day book replacement, digital content policy & timelines.
Shipping Policy
Pan-India courier tracking, free shipping above ₹499 & instant digital access.
Need Clarification or Assistance?
Our dedicated support desk is available Mon–Sat from 10:00 AM to 7:00 PM IST.